The issue has been identified and a fix is being implemented.
Investigating
Mar 24, 2025 13:38
EST
The tissue vault is currently experiencing downtime due to server issues. Our team is actively working to resolve the problem as quickly as possible.
March 18, 2025
Users Unable to Select Self in Ship To Account
Resolved
Mar 18, 2025 10:33
EST
The issue has been resolved.
Identified
Mar 18, 2025 9:51
EST
The issue has been identified and a fix is being implemented.
Investigating
Mar 18, 2025 9:48
EST
Some users are experiencing difficulties when trying to select 'Self' in the Ship To Account dropdown while placing Direct or Consignment orders. This issue is impacting their ability to complete the ordering process.
March 14, 2025
Users Unable to Select Ship To Accounts
Resolved
Mar 17, 2025 9:11
EST
The issue has been resolved.
Identified
Mar 17, 2025 9:11
EST
The issue has been identified and a fix is being implemented.
Investigating
Mar 14, 2025 9:56
EST
Some account users are experiencing difficulties when trying to select a ship-to account from their list of child accounts while placing a direct order.
February 24, 2025
Tissue Vault Currently Down
Resolved
Feb 24, 2025 16:21
EST
The issue has been resolved.
Identified
Feb 24, 2025 16:21
EST
The issue has been identified and a fix is being implemented.
Investigating
Feb 24, 2025 16:09
EST
The tissue vault is currently experiencing downtime and we're working on a fix.
February 21, 2025
Data Migration Affects Sales Totals Accuracy
Resolved
EST
The issue has been resolved.
Identified
EST
The issue has been identified and a fix is being implemented.
Investigating
Feb 21, 2025 9:49
EST
Some of the sales totals might not be accurate as we are currently migrating all our sales data into Tissue Vault.
February 14, 2025
Distributor Users Cannot Access Account List
Resolved
Feb 17, 2025 13:28
EST
The issue has been resolved.
Identified
Feb 14, 2025 10:32
EST
The issue has been identified and a fix is being implemented.
Investigating
Feb 14, 2025 10:20
EST
Certain distributor users are currently unable to access the accounts listed on the distributor details page. This limitation is impacting distributor managers' ability to assign, reassign, or unassign users effectively. Our team is actively working to resolve this issue as quickly as possible.
January 31, 2025
Consignment Order Form is failing for certain accounts
Resolved
Feb 3, 2025 15:59
EST
The issue has been resolved.
Identified
Feb 3, 2025 8:45
EST
The issue has been identified and a fix is being implemented.
Investigating
Jan 31, 2025 16:46
EST
We are currently investigating an issue where consignment orders fail for certain secondary (child) accounts. If you encounter this problem and need to place a consignment order, please contact advanced solutions via email.
January 30, 2025
IVR Submissions loading delays
Resolved
Jan 30, 2025 16:44
EST
The issue has been resolved.
Identified
Jan 30, 2025 13:54
EST
The issue has been identified and a fix is being implemented.
Investigating
Jan 30, 2025 11:13
EST
Some users might be experiencing delayed load times when viewing IVR Submissions. In the meantime as a workaround, please wait 2-3 mins on the IVR screen for the records to load. We are investigating the cause of this delay.
January 29, 2025
Users are unable to access any data
Resolved
Jan 29, 2025 15:07
EST
The issue has been resolved.
Identified
Jan 29, 2025 15:05
EST
The issue has been identified and a fix is being implemented.
Investigating
Jan 29, 2025 15:00
EST
All users are having issues with accessing data in Tissue Vault. We are currently investigating the issue.
January 29, 2025
Accounts not loading for some users
Resolved
Jan 29, 2025 15:08
EST
The issue has been resolved.
Identified
Jan 29, 2025 12:20
EST
The issue has been identified and a fix is being implemented.
Investigating
Jan 29, 2025 11:36
EST
Some users are facing issues with loading their accounts on the account page. This seems to only affect the accounts page, and users are still able to place orders and submit IVRs for their accounts.
